Terms, Conditions & FAQs

Our customers are people and businesses that rely on supplies day in and day out, including:

• Upholstery shops

• Carpenters and woodworkers

• Furniture stores

• Warehouses and fulfillment operations

• Dropshippers and online sellers

• Contractors and tradespeople

We’re also continuing to expand both our product offerings and business model to better support the construction industry, with growing focus on the materials used daily by painters and electrical trades.

Yes — bulk pricing is a core part of how we operate.

Our product offerings are intentionally narrow and specialized. By focusing on fewer products and producing higher volumes, we’re able to leverage economies of scale and keep overall costs down.

Because of that:

• Larger orders typically receive better pricing

• We pass along the same cost benefits we receive from our manufacturers

• This approach helps keep pricing fair and consistent over time

We encourage customers to buy in volume when it makes sense, and we’re happy to walk through bulk or case options with you.

Yes — we’re actively building out our shipping capabilities and currently offer shipping on select products.

Right now, shipping works best for:

• Tape and packaging supplies

• Brad nails and select fasteners

A few important things to know:

• Shipping options and costs are shown at checkout when available

• Some products or quantities may require a custom shipping quote

• Shipping timelines are estimates and can vary by product and destination

We’re taking a deliberate approach to shipping so we can keep costs reasonable and service reliable as we scale.

Yes. We offer both local pickup and local delivery, depending on order size and location.

Local delivery

• Available throughout the Willamette Valley and surrounding areas

• Focused primarily on business customers

• Requires a minimum order quantity (MOQ)

We prioritize delivery to businesses because larger, recurring orders help us operate more efficiently. That efficiency supports economies of scale, which in turn helps us keep pricing lower and more consistent for all of our customers.

Local pickup

• Available for smaller orders in our local area

• A good option when delivery minimums aren’t met or when you need items quickly

If you’re not sure which option makes sense for your order, reach out and we’ll help you decide.

In most cases, yes. Our customers are at the forefront of how we make decisions, and we make a good-faith effort to work with clients who need to return or exchange products.

At the same time, we operate with a focus on efficiency so we can keep pricing fair and consistent. Because of that, returns and exchanges are handled within a few clear guidelines:

• Items must be unused and unopened

• Returns or exchanges must be approved in advance

• Some products may not be eligible due to their nature or condition

• Items must be returned within 30 days of purchase.

We move essential supplies quickly, and returned inventory often can’t be resold the same way. These guidelines help us manage costs responsibly while still being fair to our customers.

If an item arrives damaged or incorrect, contact us right away and we’ll make it right.on

We’re easy to reach and flexible in how we work with customers.

You can contact us by:

• Messaging us on Facebook

• Calling or emailing us directly

• Submitting a request through the contact form on our website

For quotes, it helps to include:

• The products you’re looking for

• Quantities needed

• Pickup, delivery, or shipping preference

We see our customers as partners, not transactions. When it makes sense, we’re also happy to connect in person or over a video call to walk through needs, pricing, or logistics.